Help Articles

What size Digitize Kit should I order?

You should order the Digitize Kit that most closely aligns to the number of items you are sending without going over. We offer Digitize Kits in size of 2 items,...

Have you ever lost an item sent to you?

No, we have never lost a single item or shipment. For more on the precautions we take regarding shipments, see How Can I be sure my items will be safe...

How can I be sure my items will be safe in tran...

We understand the safety and protection of your precious memories are of the upmost importance, and that it can be a little nerve-wracking to ship those memories when they may...

What is the best way to receive digitized items?

It depends, but at the bare minimum you should always opt for the digital download. Why? Because the digital access option is completely safe from possible damage or loss. If...

Will you edit or alter my media items?

The short answer is no. We will not add any artificial filters or effects to your media in order to improve the appearance. The reason we do not do this...

What is your return policy?

We offer a 30-day return policy in which you can return items hassle-free. If you are not satisfied with your order, please contact us and we will do everything we...