Refund policy

Return policy

The Digitize Center accepts returns within thirty (30) days of the date the order was placed. Though we are not obligated to do so, we sometimes take returns past the thirty (30) day window at our sole discretion. If you believe you are entitled to a return even though the thirty (30) days has run, please contact us to let us know.

Occasionally, Materials may arrive at our facility in an unplayable or defective condition.  If that happens, we will provide a review of the Materials, a re-transfer of the Materials, or return the Materials to you (as conditions allow).  We do not charge any additional fees for review, return shipment, or re-transfers.

If all Materials are not transferrable due to age, fragility, format, damage, or any other condition we are not responsible for, a refund of the transfer price will be provided to you, and, if possible, your original Materials will be returned.  In that case, though, TDC does not cover the cost of shipping a return order back to you or our facilities.

Cancellation Policy

The Digitize Center accepts cancellations within certain time constraints.

1) If an order is cancelled before it has shipped, a full refund will be issued for the order including shipping.

2) If an order is cancelled after it has shipped and before The Digitize Center has received your materials. A full refund less the shipping costs will be issued. The Digitize Center may require a return of the Digitize Kit or subsequent items. 

3) An order cannot be cancelled after The Digitize Center has received your materials or after 30 days from the date of purchase.

4) The "Photo Digitize Kit" and "Slide Digitize Kit" base price and shipping costs are both non-refundable after they have shipped.

5) An order cannot be recalled or cancelled for any reason after it has entered processing.