Sent them a CD with photographs on it and no idea what they were.They pulled the photos and videos and returned the original data source and loaded the photos/videos onto their cloud, where I was able to download them all. Easy, seamless, and good value for the cost. Would certainly use them again if the need arises.
Wait time was long but assume your success requires patience. Good job
Took a few months but great communication and service from start to finish! Thrilled with the finished product!
Their customer service was excellent and exceptional beyond limits. Any questions I had as a customer were personally answered by email or personal phone calls. I was assured throughout the entire process, and was blown away at how fair and quickly the turnaround time was for my reels. I now have 38, 8mm film reels that I will gladly entrust to this company to digitize. There are a limited amount of companies out there to do this type of work, you will be satisfied by their standards and process.
Sincerely
Matt Nestlen (Satisfied Customer)
The mini dvds to digital came out great. The VHS tapes were flickering a lot. Almost unusable. It took forever to get these back but they were upfront about it.
This company did a good job with an old 16 mm. They stayed in touch they sent emails they answered emails very reliable
I have used other digitizing services (Photos, slides, VHS tapes, 8mm film) before in the past and I have to say that my experience with 'The Digitize Center' was fantastic! The price was fair but most importantly, the product that was produced was exceptional in quality. The digital copies were sharp and the colors were bright & vivid. I liked the way they gave me constant updates on the status of my order too! Great job!
Super easy process, Great videos, very long processing delays
Although the pre-ordering information was clear about the length of the process, I was still surprised just how long it took. But, I was really stunned by the clarity achieved by the techs in converting my 60 year old reel-to-reel audio tape to an MP3 digital file - really incredible!
Although it seems to have taken a loot of time, I was disappointed they didn't clean the slides before converting them to pictures. If that is their practice they should have instructed the buyer to clean them. I didn't find that information on the website but then I didn't look as quite frankly I figured that would have been the procedure.
My cassettes usually start with several seconds of silence, followed by a click as I turned another machine, and then several more seconds of silence before the beginning of the lectures. I did that so I wouldn't miss the initial sentences of the lectures. That opening silence and click are missing. Your MP3s start with some unintelligible fragments of a voice and then some high pitched sounds like the ones a tape makes when it is fast forwarded. Then the lectures start without the opening sentences, so it is difficult to figure out what the lecture is about. I think there is distortion of the sound, and the fourth lecture came out with sudden drops to being difficult to hear. The volume of the whole 4th lecture is too soft. I am very disappointed in how these MP3s sound. The lecturer's voice is recognizable. I expected copies with the whole opening silence and click and then the introductory sentences of the lecture. You apparently edited them out. The MP3s are not satisfactory.
The service was wonderful. the only problem was that it took longer than expected to get my thumb drive.
We sent over 40 VHS tapes in mid-December and our order was confirmed. Then we waited. And waited. We did receive two communications that our order was being processed, but then nothing for two months. We did finally receive our order and the return of our tapes, and what we got looks good.
The cloud backup is disappointing— on the USB drives we ordered, each tape is in a separate file for easy use. On the cloud, it’s one big file, so it’s pretty hard to use.
We’re glad we preserved our family memories, but the process took so long and the communication was so sparse, we were beginning to think the company had gone under!
Everything was completed as expected except for the wait. Final delivery was above the high-end of the provided timeline.
They did a great job with all our old 8mm reels as well as a VHS and DVD we sent! I highly recommend this company!
I was disappointed in the time it took to have my one short video tape copied into digital content (over 3 months), despite repeated emails promising fast service and imminent delivery. I was also disappointed in the poor quality of the finished product. I realize that video tape degrades over time but I'd have thought it could be enhanced and certainly lightened up.