Help Articles

Can I get a bigger box?

Absolutely. If the Digitize Kit we send you is not large enough to hold all your items, please contact us and we will get the necessary supplies to you to hold...

Why did I receive an invoice for an additional ...

We will send you an invoice for any additional items you include in your Digitize Kit that exceeds your original prepaid order. For instance, if you order a 10 Item...

What forms of payment do you accept?

We accept all major credits cards including Visa, Mastercard, Discover, and American Express. We also accept Apple Pay, Google Pay, PayPal, and Amazon Pay. We also accept personal checks upon...

What's your cancellation policy?

If your Digitize Kit has not shipped yet, your order can be cancelled for a full refund. If your Digitize Kit has shipped and you have not sent it back...

What do the different order statuses mean whey ...

Once you send your memories to us you can easily check the status of your order at anytime from Track My Order Page. Depending on what stage your order is...

What's the deal with processing times?

Its a common question that we receive, "Why does digitizing take so long?" The short answer is because digitizing, when done properly and at a high quality, is a time...