Help Articles

What's your cancellation policy?

If your Digitize Kit has not shipped yet, your order can be cancelled for a full refund. If your Digitize Kit has shipped and you have not sent it back...

What do the different order statuses mean whey ...

Once you send your memories to us you can easily check the status of your order at anytime from Track My Order Page. Depending on what stage your order is...

What's the deal with processing times?

Its a common question that we receive, "Why does digitizing take so long?" The short answer is because digitizing, when done properly and at a high quality, is a time...

Preparing your Memories Before Sending Them In

Generally speaking, there is no preparation required of your memories before sending them in. When we receive your memories, we will prepare them for digitization and address most potential issues....

How to Play the Memories on your Digitize Cente...

A thumb drive is a great option for storing and keeping your memories safe on a physical device. It is very easy to view your memories that are on your...

What is Inside your Digitize Kit and How much c...

The Digitize Kit you will receive is packed with everything you need to send us your memories. The Kit is designed to keep your memories safe. We have two size...